Heck Food Ltd Returns & Refunds
Due to the perishable nature of our fresh food products, we cannot accept returns; however, if your order is damaged or incorrect, we are committed to providing a full refund or replacement. Please contact our support team within 24 hours of delivery to report any issues with your shipment.
Inspect Your Order
Upon arrival, please check your items immediately for any signs of damage or discrepancies against your order confirmation.
Document Issues
Take clear photographs of the product packaging, the shipping label, and any specific damage or quality concerns you have identified.
Contact Support
Email our customer service team at [email protected] with your order number and the photos of the affected items.
Resolution
Our team will review your claim within 48 hours and process a refund to your original payment method or arrange a fresh replacement.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing